How to Claim
We'll guide you through the claim process.
This guide will ask you a concern and based upon your answer show you another question or outcome.
Before you start, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might require to provide supporting documents to advance your claim.
We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've made an error you can ask us to evaluate our choice.
We can help if you're in monetary hardship or require unique assistance while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To declare on somebody else's behalf you must be authorised.
The person you're claiming for need to nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have a plan in place to claim on someone else's behalf.
The person you're claiming for will need to begin the procedure. Check out how to include a Candidate plan utilizing your online account.
7: Do you wish to declare online?
The easiest way is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unwell, employment or need to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's simple to create one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to develop one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to use. If you consent to the terms, select I concur.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account should use a special e-mail address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You have actually developed your myGov account, choose Continue to myGov.
After you show who you are through myGov by going into some details about you, you'll get a CRN. We'll check if you currently have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual details and we'll check them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these files: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity information from among these files:
- Australian chauffeur licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to complete our identity requirements. You'll need to offer us an acceptable image identity document along with any other files we may ask for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you produce your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and prove who you are to link Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity supplier that provides the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your individual details, information from your identity files and verify your image.
Discover how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.
1. Check in to myGov.
- Select View and link services, then choose Centrelink.
- Give your authorization to share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get going in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Obtain JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get going.
- Select Apply for JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you require to do anything else to complete your claim. We may ask you send supporting documents to submit your claim.
You can finish these steps up to 13 weeks before your situations change. You can then send your claim 14 days before your scenarios change. We'll contact you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to claim
To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.
Follow these actions:
1. Check in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get started.
- Select Request JobSeeker Payment and follow the triggers to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We might ask you for employment supporting documents to send your claim.
22: After you claim by phone
We'll call you if we need more information.
We'll send you a letter to let you know your claim result. If your claim is successful, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, you'll get an invoice telling you:
- the ID variety of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Check in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.
To do your organization with us, develop a myGov account and link it to Centrelink.
You need to show your identity before you claim a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your working, or modification from full-time to casual work we'll require a Work Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.