How to Claim
We'll guide you through the claim process.
This guide will ask you a concern and based on your response reveal you another question or employment result.
Before you start, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may require to supply supporting documents to advance your claim.
We'll let you know the result of your claim. We'll send a message to your myGov Inbox.
If you do not get electronic letters, employment we'll send you a letter in the mail.
If you think we have actually made an error you can ask us to evaluate our choice.
We can help if you remain in financial difficulty or require special assistance while we process your claim.
4: Are you declaring JobSeeker Payment for yourself?
5: employment Do you have a Candidate arrangement in place?
To claim on someone else's behalf you must be authorised.
The individual you're claiming for need to nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have a plan in location to claim on someone else's behalf.
The individual you're claiming for will need to start the procedure. Read about how to add a Candidate arrangement utilizing your online account.
7: Do you desire to declare online?
The simplest way is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, employment it's easy to create one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Look For JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's simple to produce one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, select I agree.
3. Enter your email address, then validate this address using a code we email to you. Your myGov account must utilize a special email address. You can't utilize the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually developed your myGov account, choose Continue to myGov.
After you prove who you are through myGov by getting in some information about you, you'll get a CRN. We'll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some personal details and we'll examine them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity details from among these documents: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity information from among these documents:
- Australian driver licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you'll need to go to a service centre to finish our identity requirements. You'll require to offer us an acceptable photo identity file as well as any other documents we may request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you develop your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and prove who you are to connect Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that supplies the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, details from your identity files and confirm your image.
Discover how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get started.
- Select Request JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can apply online.
To do this:
1. Sign in to myGov. - Select Make a claim or employment view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Request JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to send your claim.
You can complete these actions up to 13 weeks before your situations alter. You can then submit your claim 2 week before your situations alter. We'll contact you to remind you to do this.
21: employment Check in to myGov and employment link to Centrelink with your CRN to claim
To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and connect it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get begun.
- Select Apply for JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We might ask you for supporting files to send your claim.
22: After you claim by phone
We'll contact you if we need more .
We'll send you a letter to let you understand your claim result. If your claim achieves success, we'll let you know:
- when you'll get your first payment
- how much you'll get.
23: After you declare online
After you send your claim online, you'll get an invoice telling you:
- the ID variety of your claim - the date we approximate your claim will be total.
If your Centrelink online account is connected to myGov, sign in now to track your claim online.
Sign in to myGov
You can also use the Express Plus Centrelink mobile app.
If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to evaluate our choice.
To do your service with us, develop a myGov account and link it to Centrelink.
You need to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some documents to support your claim.
If you or your partner quit working, or modification from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.