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This file discusses how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to declare as soon as possible online by means of the Services Australia site.

To receive JSP a person need to:

- be of certifying age for JSP

• meet Australian home requirements for JSP
• be out of work, and
• trying to find work and ready to in activities that increase their opportunities of finding a job, or
• unable to work, study or search for work due to medical condition, illness or injury, or
• employed or studying complete time and are unable to carry out these due to a medical condition, disease or injury and work or study to go back to
  
  If the consumer has shown they are unable to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours per week, pattern-wiki.win but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they need to supply their savings account balances, evidence of earnings and employment separation information.
  
  Customers can start an early claim online. They will have the ability to complete Your individual information, Your scenarios and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion notice 2 week before the eligibility date.
  
  A detained person may lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified however not payable when they claim.
  
  Customers moving from a present income support payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers need to develop a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - sign in to myGov and access their linked Centrelink online account
• ensure their individual information are right. From the menu, choose the My details > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - currently in invoice of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is presented to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their existing payment.
  
  The job will enable the consumer to carry out a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers considered not able or inappropriate to finish an online claim or candidates. ACC must likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote customers
  
  If the consumer resides in a remote area and normally utilizes an agent, Remote Service Centre, or phone to do company and is not able or inappropriate to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for identified remote consumers.
  
  The consumer needs to have:
  
  - the remote indication revealing on the Customer Overview, or
• a domestic address in a remote place
  
  To check the address remains in a remote location:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is claiming on behalf of a person, encourage the candidate to help the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it may not be sensible for a customer to finish all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their work potential customers by moving to a brand-new location.
  
  If this is the case, the Service Officer must examine a possible MALEP work related exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance occasion has actually taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Labor force Australia or other specialist supplier, will have an initial visit reserved during the Participation Interview. Attending this first provider consultation is known as the job candidate's RapidConnect requirement.
  
  Most of the times, conference RapidConnect requirements will identify the start date of the job applicant's income assistance payment. Note: this undergoes task applicants satisfying any waiting durations and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new job candidates to the Workforce Australia online work service. This leaves out task seekers residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately compute this and use the suitable rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to customers during their online claim. Employer information, name and ABN, will be presented to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to verify the employer within the claim. If a client confirms the company, once on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not verify the employer, when on payment, the STP employer might present to the customer once again when they report.