How to Claim
We'll direct you through the claim process.
This guide will ask you a question and based on your response reveal you another question or result.
Before you start, check if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might require to provide supporting files to progress your claim.
We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you believe we have actually slipped up you can ask us to examine our decision.
We can assist if you remain in financial challenge or need unique support while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To claim on someone else's behalf you need to be authorised.
The person you're claiming for need to nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You require to have a plan in location to declare on someone else's behalf.
The person you're declaring for will need to start the process. Check out how to add a Candidate arrangement using your online account.
7: Do you want to declare online?
The simplest way is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling weak, or need to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you need a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to develop one.
To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, elearnportal.science then Make a claim.
6. Under Job Seekers choose Start.
7. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you agree to the terms, select I concur.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account must use a distinct e-mail address. You can't utilize the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You have actually developed your myGov account, select Continue to myGov.
After you prove who you are through myGov by getting in some information about you, you'll get a CRN. We'll examine if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we'll inspect them versus our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity information from one of these files:
- Australian chauffeur licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll require to visit a service centre to finish our identity requirements. You'll need to give us an appropriate picture identity document as well as any other files we might request.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you produce your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Check in to myGov and prove who you are to link Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity supplier that provides the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal information, details from your identity files and validate your image.
Find out how to set up the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.
1. Check in to myGov.
- Select View and link services, then choose Centrelink.
- Give your approval to share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get going in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Get JobSeeker Payment then follow the triggers to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We may ask you send supporting documents to submit your claim.
You can finish these actions up to 13 weeks before your situations change. You can then submit your claim 2 week before your situations alter. We'll contact you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under choose Get going.
- Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We may ask you for supporting documents to submit your claim.
22: After you declare by phone
We'll call you if we need more details.
We'll send you a letter to let you understand your claim result. If your claim succeeds, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you claim online
After you send your claim online, you'll get a receipt telling you:
- the ID number of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, check in now to track your claim online.
Check in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you don't concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.
To do your business with us, produce a myGov account and link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner stop work, or modification from full-time to casual work we'll require a Work Separation Certificate from you in some scenarios.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.