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This document describes how an individual can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as soon as possible online through the Services Australia site.

To get approved for JSP a person must:

- be of certifying age for JSP

• satisfy Australian residence requirements for JSP
• be unemployed, and
• searching for work and employment happy to participate in activities that increase their possibilities of discovering a job, or
• unable to work, study or try to find work due to medical condition, illness or injury, or
• employed or studying full-time and are not able to undertake these due to a medical condition, illness or injury and have a job or research study to return to
  
  If the client has actually suggested they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours per week, employment but their earnings has actually reduced. See Rates and Thresholds.
  
  In all cases, check if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they need to offer their checking account balances, evidence of income and employment separation information.
  
  Customers can start an early claim online. They will be able to finish Your personal details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online until within 14 days of being qualified for JSP. They will get a tip notification 2 week before the eligibility date.
  
  A detained individual might lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they claim.
  
  Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers must develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and access their connected Centrelink online account
• ensure their personal details are correct. From the menu, select the My details > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a decreased question set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task exists to the client on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.
  
  The task will enable the customer to carry out a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for clients considered unable or employment unsuitable to complete an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the client can begin a claim online and a Service Officer can take it over, employment or
• a Service Officer can help a consumer begin a claim which can then be finished by the client in their Centrelink online account
  
  Remote customers
  
  If the client resides in a remote location and normally uses a representative, Remote Service Centre, or phone to do service and employment is unable or unsuitable to complete an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote consumers.
  
  The client should have:
  
  - the remote indicator revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To check the address remains in a remote area:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of an individual, encourage the candidate to assist the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be sensible for a client to finish all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia need to identify if they have decreased their employment potential customers by transferring to a brand-new area.
  
  If this holds true, the Service Officer must examine a possible MALEP employment related exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have occurred.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance event has actually occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Labor force Australia or other professional service provider, will have an initial visit booked throughout the Participation Interview. Attending this very first provider appointment is understood as the job seeker's RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will figure out the start date of the task candidate's earnings support payment. Note: this is subject to job candidates fulfilling any waiting periods and credentials requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online work service. This excludes job hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly compute this and employment apply the suitable rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to clients throughout their online claim. Employer details, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to validate the employer within the claim. If a client confirms the company, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the client does not validate the employer, when on payment, the STP company may present to the client once again when they report.