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This file describes how an individual can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as soon as possible online by means of the Services Australia website.

To certify for job JSP a person must:

- be of certifying age for JSP

• fulfill Australian house requirements for JSP
• be jobless, and
• looking for work and going to take part in activities that increase their chances of finding a job, or
• unable to work, study or look for work due to medical condition, health problem or injury, or
• utilized or studying full-time and are not able to carry out these due to a medical condition, illness or injury and work or research study to go back to
  
  If the customer has actually shown they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours weekly, but their income has actually decreased. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is eligible to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they need to provide their checking account balances, evidence of income and employment separation details.
  
  Customers can begin an early claim online. They will be able to finish Your individual details, Your circumstances and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to respond to in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online until within 14 days of being eligible for JSP. They will get a tip alert 2 week before the eligibility date.
  
  An apprehended person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the is certified however not payable when they declare.
  
  Customers transferring from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers must create a myGov account and link their Centrelink online account to it.
  
  Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - sign in to myGov and gain access to their linked Centrelink online account
• ensure their personal information are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a reduced concern set as part of their online claim if they are:
  
  - presently in receipt of an earnings assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.
  
  The task will enable the client to carry out a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers considered not able or inappropriate to complete an online claim or nominees. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a consumer start a claim which can then be completed by the customer in their Centrelink online account
  
  Remote customers
  
  If the customer lives in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do company and is unable or unsuitable to complete an online claim, job the customer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for job recognized remote customers.
  
  The customer needs to have:
  
  - the remote indicator showing on the Customer Overview, or
• a residential address in a remote area
  
  To check the address remains in a remote place:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is declaring on behalf of a person, motivate the candidate to assist the person claim JSP using the person's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be sensible for a consumer to finish all Required tasks prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have decreased their employment prospects by relocating to a new place.
  
  If this is the case, the Service Officer must investigate a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior job to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance event has occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task candidates undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are eligible for a referral to a Labor force Australia or other professional company, will have a preliminary consultation booked during the Participation Interview. Attending this first service provider consultation is referred to as the task hunter's RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will determine the start date of the task applicant's income support payment. Note: this goes through job applicants satisfying any waiting durations and credentials requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and job Workplace Relations (DEWR) will automatically refer brand-new job candidates to the Workforce Australia online work service. This excludes job candidates living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly calculate this and use the suitable rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may present to customers throughout their online claim. Employer details, name and ABN, will be provided to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the company within the claim. If a consumer validates the employer, as soon as on payment, STP pre-filled earnings will exist to the customer when they report. If the customer does not confirm the company, as soon as on payment, the STP company might present to the client again when they report.