How to Claim
We'll guide you through the claim process.
This guide will ask you a concern and based on your response reveal you another question or outcome.
Before you start, check if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting files to progress your claim.
We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've made a mistake you can ask us to review our decision.
We can help if you're in financial difficulty or require unique help while we process your claim.
4: Are you declaring JobSeeker Payment for yourself?
5: Do you have a Nominee arrangement in place?
To claim on somebody else's behalf you must be authorised.
The person you're declaring for must nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You need to have an arrangement in place to declare on somebody else's behalf.
The individual you're claiming for will need to begin the procedure. Check out how to include a Nominee plan utilizing your online account.
7: Do you wish to declare online?
The easiest way is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not need to go to a service centre to make a claim. If you're feeling unwell, or require to separate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it's easy to develop one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these steps to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to create one.
Follow these steps.
1. Go to myGov and select Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must utilize an unique e-mail address. You can't use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in answers.
6. You have actually developed your myGov account, select Continue to myGov.
After you show who you are through myGov by going into some details about you, you'll get a CRN. We'll inspect if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal details and we'll check them versus our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity details from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity details from among these documents:
- Australian driver licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll need to check out a service centre to finish our identity requirements. You'll need to offer us an appropriate picture identity file along with any other files we might request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you develop your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and show who you are to link Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only supplier that offers the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, details from your identity documents and verify your photo.
Discover how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your details with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, employment you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Request JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you require to do anything else to finish your claim. We may ask you submit supporting files to send your claim.
You can finish these steps up to 13 weeks before your situations alter. You can then send your claim 14 days before your situations change. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and connect it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get going.
- Select Apply for JobSeeker Payment and follow the triggers to complete your claim.
We'll tell you if you need to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.
22: After you declare by phone
We'll call you if we need more details.
We'll send you a letter to let you know your claim outcome. If your claim is effective, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, you'll get a receipt informing you:
- the ID variety of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Check in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you don't agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our choice.
To do your service with us, produce a myGov account and link it to Centrelink.
You require to prove your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or change from complete time to casual work we'll require a Work Separation Certificate from you in some circumstances.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your details and get payments for you.