Claiming JobSeeker Payment (JSP) 001-19051501
This file describes how an individual can declare JSP online, job or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers ought to declare as quickly as possible online by means of the Services Australia website.
To certify for JSP a person need to:
- be of certifying age for JSP
- satisfy Australian residence requirements for JSP
- be jobless, and
- searching for work and going to participate in activities that increase their chances of finding a task, or
- unable to work, study or look for work due to medical condition, illness or injury, or
- utilized or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or research study to go back to
If the client has shown they are unable to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours weekly, and - their earnings falls listed below the JSP earnings test cut-off
For example, a self-employed DSP customer is still working 30 hours weekly, but their income has actually reduced. See Rates and Thresholds.
In all cases, inspect if the client is eligible to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they need to provide their bank account balances, proof of earnings and employment separation information.
Customers can begin an early claim online. They will have the ability to complete Your personal details, Your situations and Your financial details.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to address in the online claim.
Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a reminder notice 2 week before the eligibility date.
An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified but not payable when they declare.
Customers moving from a current income assistance payment can lodge an early claim up to 28 days before the date of credentials.
Online claims
Customers need to produce a myGov account and connect their Centrelink online account to it.
Once the customer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they must:
- check in to myGov and access their connected Centrelink online account - guarantee their individual information are proper. From the menu, select the My information > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
Customers claiming or transferring to JSP will see a minimized concern set as part of their online claim if they are:
- currently in receipt of an earnings support payment, or - have cancelled from payment in the last 52 weeks
Streamlined claims
In some cases, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their current payment.
The job will permit the client to undertake a streamlined claim process to send a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for clients deemed unable or unsuitable to complete an online claim or candidates. ACC must likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC indicates:
- the consumer can start a claim online and a Service Officer can take it over, or - a Service Officer can help a client begin a claim which can then be finished by the client in their Centrelink online account
Remote customers
If the in a remote area and usually uses an agent, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the client must be transferred to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) group provides specialised remote service for identified remote clients.
The customer should have:
- the remote sign revealing on the Customer Overview, or - a property address in a remote place
To examine the address remains in a remote place:
- search the town name in Office Locator - see the Towns Result List
- see the Remoteness column
Customers with nominee plans
Correspondence candidates can submit an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
If a nominee is declaring on behalf of a person, encourage the candidate to help the person claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
Claim submission exceptions
In some circumstances, it might not be sensible for a consumer to finish all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.
If the customer has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by relocating to a brand-new area.
If this holds true, the Service Officer need to investigate a possible MALEP work related exclusion period.
Unemployed due to a voluntary act or misconduct
If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have happened.
Do not create compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance occasion has occurred.
See Unemployment due to a voluntary act or misconduct.
RapidConnect
Most job applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are qualified for a referral to a Labor force Australia or other professional supplier, will have an initial consultation reserved throughout the Participation Interview. Attending this very first company visit is known as the job seeker's RapidConnect requirement.
In many cases, conference RapidConnect requirements will determine the start date of the job applicant's earnings support payment. Note: this undergoes task hunters fulfilling any waiting durations and credentials requirements.
Mutual obligation requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer new task candidates to the Workforce Australia online employment service. This excludes job seekers residing in Community Development Program (CDP) regions.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically calculate this and apply the appropriate rate for qualified clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data might provide to clients throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the alternative to confirm the employer within the claim. If a client confirms the employer, once on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not confirm the employer, as soon as on payment, the STP employer might provide to the consumer again when they report.