How to Claim
We'll assist you through the claim procedure.
This guide will ask you a concern and based on your response reveal you another concern or result.
Before you start, check if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: job You can track your claim for JobSeeker Payment
You might require to provide supporting documents to advance your claim.
We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we've slipped up you can ask us to evaluate our choice.
We can assist if you remain in financial challenge or require special assistance while we process your claim.
4: job Are you declaring JobSeeker Payment for yourself?
5: Do you have a Candidate plan in location?
To claim on someone else's behalf you should be authorised.
The individual you're claiming for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate plan
You need to have a plan in location to claim on somebody else's behalf.
The person you're declaring for will require to begin the process. Read about how to add a Candidate plan utilizing your online account.
7: Do you want to declare online?
The most convenient method is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unhealthy, or require to separate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To claim a payment you a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to produce one.
To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and job make your claim
To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you agree to the terms, choose I concur.
3. Enter your e-mail address, then validate this address using a code we email to you. Your myGov account should use a distinct e-mail address. You can't use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You've produced your myGov account, select Continue to myGov.
After you show who you are through myGov by entering some details about you, you'll get a CRN. We'll examine if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual details and we'll check them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from one of these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity details from one of these documents:
- Australian driver licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll require to visit a service centre to finish our identity requirements. You'll need to provide us an acceptable image identity file along with any other documents we may request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you produce your myGov account and link to Centrelink
16: job Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and prove who you are to connect Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, details from your identity documents and job verify your photo.
Discover how to set up the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your permission to share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Get started in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Get JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get started.
- Select Get JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you require to do anything else to complete your claim. We may ask you submit supporting files to send your claim.
You can complete these steps up to 13 weeks before your situations alter. You can then submit your claim 2 week before your situations alter. We'll contact you to remind you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Request JobSeeker Payment and follow the triggers to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We may ask you for supporting documents to send your claim.
22: After you claim by phone
We'll contact you if we require more information.
We'll send you a letter to let you know your claim result. If your claim achieves success, job we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you submit your claim online, you'll get a receipt telling you:
- the ID variety of your claim - the date we approximate your claim will be total.
If your Centrelink online account is linked to myGov, check in now to track your claim online.
Sign in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our choice.
To do your organization with us, create a myGov account and link it to Centrelink.
You require to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some documents to support your claim.
If you or your partner stop work, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for job you.