How to Claim
We'll assist you through the claim procedure.
This guide will ask you a question and based upon your response reveal you another concern or result.
Before you start, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may need to supply supporting files to progress your claim.
We'll let you know the result of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we have actually slipped up you can ask us to examine our choice.
We can help if you remain in monetary difficulty or require unique assistance while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee arrangement in location?
To declare on somebody else's behalf you must be authorised.
The individual you're claiming for should nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You need to have an arrangement in place to declare on someone else's behalf.
The person you're declaring for will need to begin the procedure. Read about how to include a Nominee plan utilizing your online account.
7: Do you wish to claim online?
The simplest method is to claim online.
8: You can declare over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to develop one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.
13: Create a myGov account and show who you are to link to Centrelink
To declare a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to create one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to use. If you agree to the terms, choose I concur.
3. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account should use a special email address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You've developed your myGov account, choose Continue to myGov.
After you prove who you are through myGov by entering some details about you, you'll get a CRN. We'll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual information and we'll inspect them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these files: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity details from among these files:
- Australian driver licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll require to visit a service centre to finish our identity requirements. You'll require to give us an appropriate image identity file in addition to any other files we may ask for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: employment Sign in to myGov and prove who you are to connect Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, information from your identity documents and validate your image.
Discover how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.
1. Sign in to myGov.
- Select View and link services, then select Centrelink.
- Give your approval to share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get going.
- Select Apply for JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get going.
- Select Look For JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to send your claim.
You can finish these actions up to 13 weeks before your . You can then send your claim 2 week before your situations change. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to declare
To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.
Follow these actions:
1. Check in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Get JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting documents to send your claim.
22: After you claim by phone
We'll call you if we require more details.
We'll send you a letter to let you know your claim result. If your claim is successful, we'll let you understand:
- when you'll get your first payment
- how much you'll get.
23: After you claim online
After you send your claim online, you'll get a receipt informing you:
- the ID number of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Check in to myGov
You can also utilize the Express Plus Centrelink mobile app.
If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to review our choice.
To do your service with us, develop a myGov account and link it to Centrelink.
You require to prove your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner stop work, or change from full time to casual work we'll require an Employment Separation Certificate from you in some circumstances.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.